Applies to:
- Liquibase Support Portal
Issue Summary:
When trying to log in or access the Liquibase support portal, you get an error message stating that you don't have access.
Error Message:
403
Sorry, you don't have access
You don't have permission to view this page. Contact the site's administrator for questions.
Potential Root Causes:
- You may not have access to the portal because:
- Your company does not have a paid Pro or support subscription
- You may be trying to access the portal with an email that is not your company email
- You may need to clear your cache
Troubleshooting:
Log in with your company email
Accessing the Liquibase support portal requires a paid Pro or support subscription, and users must log in using their company email address.
If you have created an account or previously logged in using an email address other than your company email address, you'll need to:
- Logout of the support portal
- Click on the "sign back in" button and navigate back to the login page
- Create a new account or login with an existing account using your company email address
If you still get the same error message after logging in using your company email address and are certain you have a paid Pro or support subscription, try clearing your browser's cache and logging in again.
Clearing cache
If you still have issues accessing the portal after ensuring that you're logged in with your company email address, you may need to clear your cache before logging in.
- How to clear cache in Google Chrome
- How to clear cache in Microsoft Edge
- How to clear cache in Safari on Mac
Contact Support
If you still have trouble accessing the portal after trying these steps, please email the support team at support@liquibase.com.
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